Experience Auditing & Operational Polish

I visit your venue as a regular guest to identify friction points, identify opportunities, and find simple ways to naturally increase visitor spend and increase repeat visits.

The Onsite Walkthrough

A thorough on-site evaluation measuring staff greeting confidence, ambient friction points (lighting, soundscapes, temperature), cleanliness, spatial layouts, and retail/café cross-promotion opportunities.   

Customer Journey Evaluation

I evaluate every step of your customer journey—from the initial booking and pre-visit emails to visit follow-up and future engagement—to make sure no guest slips through the cracks.  

Removing friction and increasing spend

Delivering actionable adjustments that improve the customer experience, remove customer hesitation, speed up ordering queues, and improve average transaction value.